Home
Home About Training Gallery OreKnot Creations Spaces Contact

Great customer service makes the headlines - an American couple have booked a second holiday to Llanelli after their local taxi driver filled them in on the hidden gems they had missed first time round!


The rise of social media means news of bad customer service reaches more than twice as many ears as praise for a good service experience - over 1 million people view tweets about customer service every week. Roughly 80% of those tweets are negative or critical in nature.


With a typical business only hearing from 4% of its dissatisfied customers, and 91% never coming back, excellent customer service is essential, not desirable.

If you are working or preparing to work in a customer service role, or where using the telephone is a part of your job, then this accredited qualification is for you.


Through completion of the course you will:

HABC Level 2 Award: Customer Service

Book today

customer_service_l2.pdf

DOWNLOAD COURSE DOCUMENT

Further details:

Get in Touch:

01267 229 224

OreKnot Creative Hub

27 Bridge Street

Carmarthen

SA31 3JS


Get Social with us:

Facebook

Twitter

© 2015 OreKnot Creative Hub. All rights reserved.








Image taken by Hades2k